Join our Team - Direct Asia Thailand

Careers: Join our Team - Direct Asia Thailand

Careers: Join our Team - Direct Asia Thailand

Join us to give people the best insurance experience in Thailand.

If you want to help give our customers personal, passionate service, and help them cut through the complexities of insurance – we want to hear from you.

Technical department

Information Technology

Marketing

Marketing

Call center

Customer Care Champion

After sales service.

After Sales Service

Current Openings

If you want to know what the future of insurance looks like, and would like to work in a modern workplace with real opportunities to grow - we encourage you to submit your resume at careers@directasia.co.th

 Customer Care Team Leader

Responsibilities

  • To ensure that the business we are underwriting is consistent with our target segments.
  • Update our vehicle database, coverage and pricing is both competitive and profitable and that product and price changes are implemented in a timely way.
  • To ensure the business we are underwriting through different channels is consistent with our targets and that we are managing channel risks.
  • Conduct the risk management policies and procedures to ensure they are tracked and are having the right impact.
  • Proactively addressing adverse development of our loss ratio and claims frequency.
  • Work closely with;
    • Marketing on target marketing strategies and offers in terms of products, coverage and price.
    • Business Intelligence, as a primary client of our data and reporting.
    • Claims in terms of claims analysis linking back to Underwriting’s objectives.
    • IT on change requests

Qualifications

  • Bachelor degree in Mathematics, Statistics, Actuary or any related fields
  • Minimum 3 years’ Motor Insurance experience in Underwriting, Claims, Sales Function or experience in Finance and Banking (BI function).
  • 2-5 years’ experience in Statistical, Underwriting or Pricing will benefit.
  • Excellent English communication skill, including writing, speaking, listening and reading.
  • Good computer literacy with logical & numeric thinking
  • Excellent in Excel would be an advantage
  • Strong strategic and marketing mind-set
  • High Service-minded, Positive Thinking and Good Communication skills
  • BOLD BRIGHT DIRECT personality and Team Work
  • Able to learn and implement a whole new process