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Direct Asia Thailand crowned for best in contact center service with the eight awards guaranteed at the TCCTA Contact Center Award 2016

Published: 31 Jan 2017


        Direct Asia Thailand has taken out eight prestigious awards two years in a row as a guarantee of its best practice in contact center service awarded by Thai Contact Center Trade Association (TCCTA) at the TCCTA Contact Center Award 2016 announced recently at Radisson Blu Plaza Bangkok.

        The competition is hosted by Thai Contact Center Trade Association aiming at seeking for the best contact center business. It is to compliment the outperforming contact center entrepreneurs and to encourage the development of professionals in this area at all levels in order to promote their performance to be world class. The award distributes to organisational level and individual level where a large number of organisations across multiple sectors - either government or private - have entered to join in 2016.

        Direct Asia Thailand have picked up eight awards in both of the two award categories for the second consecutive year. The company won the corporate award for the "Best Facility Contact Center (under 100 seats)," and won the other seven individual awards including Support Professional, two awards for the Best Contact Center Agent of the Year, the Best Contact Center Supervisor of the Year, the Best Contact Center Manager of the Year, the Best Contact Center Support Professional of the Year, and Excellence Contact Center Agent.

        Fresh from collecting the awards Mr. Edip Okur, the Chief Executive Officer of Direct Asia (Thailand) Co., Ltd., said in a statement that “We are proud to have received the award in the corporate category and the seven awards in the individual category. The award means much to both the company and our staff as an ultimate encouragement. Direct Asia Thailand will continue our commitment to maintaining the standard of the services and keep our endeavour in improving smarter choices for an insurance purchase. At the meantime, we will demonstrate our long-term commitment to making sure the customers have satisfaction and confidence through the high service quality of the contact center, which is all beyond a call recipient yet a consumer consultant that holds firm in information transparency and integrity to ensure the customers earn the most benefit.

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