Security and Privacy - Direct Asia Thailand

Security & Privacy

 

Our Online Security and Privacy Statement


This statement applies to the website located at DirectAsia.co.th which is owned and operated by Direct Asia Holdings (Thailand) Co., Ltd.

 

Your privacy and security are important to us


Your privacy is important to you and it's important to us. It's a responsibility we take very seriously. We value the personal information you give us and will take all reasonable precautions to prevent unauthorised access to that information. We will not give your personal information to any other organisation for their marketing purposes

 

Why do we collect information from you?


We need personal information to be able to supply online insurance products and services to you and to assist you with your claims. This includes providing you with quotes, managing claims and compiling statistics to allow us to improve our products and services for you.

We will not be using the personal information we collect from you for any purpose other than the purposes stated here.

 

What type of information do we collect from you?


The personal information we collect includes your name, address, date of birth, contact details (for example phone and email), driving and other background history and information about your insurance experience, including data about your transactions with us.

We may also collect personal information about someone else from you, for example when you apply for a product or service in joint names or where you are nominating other people on your policy (for example another driver). If you provide personal information to us about someone else, you're responsible for telling the other person that you've provided personal information about them to us.

While we will collect most of the information from you, we might also collect personal information about you from someone else when we are processing your application for insurance coverage or are assessing a claim under your policy. This may include another insurer, an insurance investigator, claims manager or a medical provider.

 

How do we collect personal information?


The information we collect about you depends on how you use our website. When you visit our website we record and collect personal information so we can give you an accurate quote and, if you purchase a policy, to assist you with your claims and manage your insurance policy. We use recognised payment service providers to process your insurance payments.

When you visit and browse our website, we also collect general information (like your internet protocol (IP) address) that won't personally identify you. This information allows us to maintain, evaluate and improve our site's performance.

We may also use external companies to web-host, help us maintain our website, problem solve and to gather non-personal information to evaluate the effectiveness of online marketing activities.

 

What do you do with emails?


We keep the content of any email session you have with us as it will help us understand your needs and provide you with assistance.

 

Links to other sites


We may provide links to other websites which may be of interest to you. These other websites are not subject to this Online Security and Privacy Statement and you should read the privacy and security statements on those websites to understand how they deal with your personal information.

We shall not be held liable for any loss or damage suffered by you arising from your access and/or use of these websites.

 

Will we send you advertising and marketing material?


We want to provide you with market leading products and services and related information and we may communicate with you about these. If you don't want to receive this information, you can, by contacting us via email or phone, "opt" out from communications from us that don't relate to your policy. We don't send unsolicited bulk emails.

 

Will you disclose my information to others?


So we can provide you with the insurance that suits you, we may disclose your personal information on a confidential basis to other parties who help us provide our products and services. This may be other insurers, parties involved in supporting the claims process like loss adjusters, managers and assessors, repairers and suppliers, investigators and recovery agents. It may also be disclosed to police, law and credit enforcement groups, legal advisors and health providers, or parties assisting us to provide communication services (like mailing).

Those external companies who assist us to web-host, help us maintain our website, problem solve and to gather non-personal information to evaluate the effectiveness of online marketing activities, may also have access to your personal information.

We impose security and confidentiality requirements on how they handle your personal information and we limit the use of it to the specific purpose for which we supplied it.

If at any time you believe the personal information we have about you is not accurate please contact us at Customercare@DirectAsia.co.th or on 0-2627-7777 and we'll change it straight away.

 

Dealing with other people


We will deal with your spouse or partner if they call us on your behalf provided they are named on the policy and they satisfy our identification and verification checks. If you would like someone else to deal with your policy on your behalf on a regular basis please let us know. In some exceptional cases we may also deal with other people who call on your behalf and with your consent. If at any time you want us to deal only with you, please let us know.

 

What is your online security?


The protection of your personal information is a priority for us. We take all reasonable precautions to protect your personal information from loss, misuse and any unauthorised access, modification or disclosure.

 

How can I be sure my personal information is secure?


The information you provide to us via our website is securely encrypted as it travels between your computer and our computers. The secure connection is over a protocol called secure socket layer - SSL, making it difficult for others to access your information. Two ways of knowing when you are using a secured section of our website is to look for the small padlock symbol in the bottom right hand corner of your browser and secondly the web address in your browser window will start with "https" instead of "http".

Your personal information is stored on our computer systems which are protected from unauthorised access by a combination of technologies (firewalls, secure logon processes, encryption and intrusion monitoring technologies).

We use an industry recognised payment service provider to process any insurance payments you make using this website. The service provider is required to protect your personal information on our behalf.

 

What happens when I make an online payment?


When you make a payment on our website using your credit card, your credit card number is passed in a secure manner between our website and third party payment providers, such as the issuer of your credit card.

 

Communicating with us via the internet


Our website enables you to communicate with us electronically using the internet. We need your email address in order to respond to your communications with us.

We WILL NOT ask you to provide or confirm personal information by email. An email which appears to come from us, or which claims to be sent by us - asking for personal information should not be opened. It should be deleted immediately as it's likely to be an attempt to acquire (wrongfully) your personal details (called 'phishing').

 

Securing your personal computer


There are three things you can do to secure your online experience:

  • Antivirus and Spyware Protection. Install a commercial quality antivirus/spyware protection software package on your computer.
  • Firewall. Make sure you have an active firewall. A firewall is a device that prevents unauthorised users from accessing or connecting to computers or networks.
  • PC Operating System. Keep your computer's operating system up to date with the latest updates. Always remember to log out from the Direct Asia Insurance session when you have completed your transactions. Do not leave your computer unattended while internet transactions are being processed. We strongly recommend that you clear your browser's cache after each internet session. Cache files on your computer can retain images of data sent or received over the internet, making you a potential target for a system hacker.

Always remember to log out from the Direct Asia Insurance session when you have completed your transactions. Do not leave your computer unattended while internet transactions are being processed.

We strongly recommend that you clear your browser's cache after each internet session. Cache files on your computer can retain images of data sent or received over the internet, making you a potential target for a system hacker.

 

Do you use Cookies?


We use cookies as a part of interaction with your internet browser. Cookies help us to provide you with a customised service and to enable our website online insurance quotation and purchase process. Cookies may also be used to record non personalised information such as the date, time or duration of your visit or the pages accessed, for website administration, statistical and maintenance purposes. However, any such information will be aggregated and not attributed to individual users.

 

My acknowledgment


You acknowledge and accept that your use of our website indicates your acceptance of our website terms of use and of this security and privacy statement.

This is our current security and privacy statement. It replaces any previous security and privacy statement published on our website. We are under no obligation to specifically notify you of any variation to this or any other security and privacy statement.

YOU AGREE AND ACCEPT, BY YOUR USE OF OUR WEBSITE, THIS SECURITY AND PRIVACY STATEMENT. Similarly, after any variation to this statement, you agree and accept that we have provided you with sufficient notice of the variation and you are taken to have accepted every such new security and privacy statement.